My dad was in hospital having a pacemaker done, and the receptionist came out and was super awesome and supportive, making things way less stressful. I bought a small bear and slipped it on her desk with a note saying “thank you for making the day much less stressful for us there”. She was a super positive ray of sunshine in what could have been a super-stressful day and you could see how she put everybody in the waiting room at ease, coming from behind the desk and speaking to each one of us encouragingly!

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